The 6-month warranty specifically covers only manufacturing or workmanship defects. It does not cover damage caused by rips, tears, cuts, burns, abrasion, user errors, wear and tear, improper care, mishandling, misuse, neglect, unauthorized alterations/repairs, accidental damage, or degradation of materials that occurs after use.
The following conditions will void the warranty of the product, even if the issue is unrelated to these damages:
The warranty excludes loss, damage, cost, or expense of whatsoever nature to personal property, the user, or third parties, whether directly or indirectly caused by, resulting from, or in connection with any manufacturing defect in the product.
In the case of warranty claims accepted by PATVEY, our liability is limited only to the repair or replacement of the product, or compensation for the original MRP of the product.
The customer is required to ship the product back to us at the address provided by our customer support team. The cost of returning the goods will be borne by the customer.
We will not be responsible for any damage, delay, or loss of the product in transit from the customer's address to our warehouse.
Once the warranty product has been delivered to our warehouse, it will be verified against the images shared by the customer at the time of submitting the warranty claim.
After verification, we will, at our discretion, either repair or replace the product.
The cost of shipping the repaired or replaced product back to the customer will be borne by PATVEY.
In the case that a warranty claim is accepted for replacement, but the product is not in stock, the customer will have the option to choose between store credit or an alternate replacement of the same or higher value.
In case the customer chooses a higher-value product, the difference in price will have to be borne by the customer.
PATVEY retains the right to offer an alternate replacement where applicable.
The customer may also choose to wait for the original product to be restocked. This request must be communicated to us via email by the customer.
No refund will be issued in the case of an accepted warranty claim. The available resolution will be limited to repair, replacement, store credit, or another applicable option as specified in this Warranty Policy.
