At Patvey, we strive to ensure your satisfaction with every purchase. If, for any reason, you find yourself unsatisfied with your purchase, we have a straightforward return policy to make the process as smooth as possible.

Eligibility Criteria for Returns

To be eligible for a return, the following conditions must be met:

• The item must be in the same condition as when you received it.
• The item must be unused and undamaged.
• All tags, labels, and accessories must be intact and attached to the item.
• The item must be returned in its original packaging.

Additionally, a valid proof of purchase, such as a receipt or order confirmation, is required for all returns.

Initiating a Return

If your purchase meets the eligibility criteria, you may initiate the return process by contacting our customer service within 10 days from the date of purchase.

Our customer service team will guide you through the necessary steps and provide you with a Return Authorization (RA) number.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is a result of our error or a defective product.

Refund Process

Once we receive the returned item and verify its eligibility, we will process the refund to the original method of payment.

Please note that it may take 5–7 days for the refund to reflect in your account.

Contact Information

If you have any questions or concerns regarding our return policy, please contact our customer service team at info@protointernational.co.in .

Thank you for choosing Patvey. We appreciate your business and aim to make your shopping experience enjoyable.